INCIDENT, RISK & FEEDBACK MANAGEMENT

Record identified risks & workplace hazards for a full profile of your hospital’s risk status

Create multiple risk registers to manage and monitor potential risks

Link a risk record to an incident, near-miss or complaint record

Notify responsible staff of required actions, with automatic reminders

Schedule the record for discussion at forthcoming meetings with automatic reminders sent before the meeting

Send feedback to the reporting staff member on the outcome of their report

Record all incidents and near misses to complete an accurate history of adverse events in your hospital

Complete a risk analysis for each record and link similar incidents or near misses to the same risk analysis

Mark notifiable events for easy collation and reporting

Allocate an NSQHS Standards to each record

Create and link clinical indicators, infection event records or quality improvements directly from your incident record

Record all complaints, suggestions and compliments for a comprehensive overview of feedback in your hospital

Investigate and ensure appropriate action is taken to resolve a complaint. Notify responsible staff of required actions, with automatic reminders

Complete an incident record and/or risk analysis related to the complaint

Multiple complaints can be linked to the same risk record

Link documents and folders to each record

Generate a Compliments Report for a popular addition to the staff notice board